About

FAQ

• Where is the store based?

  Orlando, FL

• Do you accept orders placed outside of the US?

  Yes! Although the delivery period may take longer as compared to ordering within the US, international orders are still accepted!

• How long will it take to receive my order?

  Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks.

• What do I do if the item is lost in the mail?

  For larger items such as full-scale props and keychains, if after two weeks the item has not been received, a second prop or keychain can be made and shipped to you for free! Contact me with the information and details can be sorted out :)

• What do I do if the item arrives broken/damaged?

  If it is a keychain that arrived broken, send me an image for verification so that a second one can be sent out for free as a replacement. The same applies to large-scale props; contact me with a photo of the part that is broken, and I will send out the part that is broken for free.

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.